Frequently Asked Questions
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Getting Started
1. IT’S MY FIRST TIME! WHAT DO I NEED TO KNOW?
To ensure a seamless and enjoyable experience, we kindly request that you arrive 10 minutes prior to your scheduled class time. This will allow ample time for you to become familiar with our reformers. Our friendly instructors will also be available to answer any questions you may have, as well as to discuss any injuries or modifications needed for your comfort and safety.
2. WHAT SHOULD I BRING & WHAT TO WEAR?
Please bring a water bottle (we will have a refill station for you as well). Wear comfortable clothes that are breathable that allows for flexibility and movement. Grip socks are required for safety and stability during class. If you do not have your own, we will have some for purchase.
3. WHERE CAN I PARK?
There is free retail parking behind the building off of 3rd St. There is also a metered parking lot and metered street parking.
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Class Information
1. WHAT IS PILATES?
Pilates is an exceptional exercise method that caters to all body types, with a focus on building a strong core foundation. While Pilates movements may appear small and uncomplicated at first, they provide a challenging and invigorating workout when performed with proper form and repetition. Whether you’re a seasoned athlete or just beginning your fitness journey, our Pilates classes are tailored to your unique needs and skill level. Our custom low-impact workouts are thoughtfully designed to deliver results while being kind to your joints and muscles. Our team is dedicated to helping you achieve your fitness goals and feel your best, so come experience the transformative power of Pilates today!
2. HOW LONG ARE CLASSES?
45 minutes
3. CAN I DO PILATES PREGNANT?
It’s important to consult with a doctor before starting classes to ensure that Pilates is a safe and healthy exercise option for you. Regular Pilates practice can improve core strength and assist with labor and delivery.
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Memberships
1. HOW MUCH ARE MEMBERSHIPS?
Click here for pricing.
2. HOW DO I SIGN UP?
Easy bookings through the website.
3. CANCELLATIONS
If you sign up for a 3 month membership rate, you are committed to an automatic recurring membership for 3 months. After 3 months, your membership renews on a month to month basis. If you wish to cancel your membership after your 3 month commitment you must give 30 day written notice prior to your renewal date by emailing hello@spycepilates.com
4. CAN I FREEZE MY MEMBERSHIPS?
Absolutely! You can freeze your membership for $15 a month. Please reach out to the front desk to set the dates for the freeze.Please note that while your account is frozen, you will not be able to book future classes.
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BOOKING & WAITLIST
1. WHY CAN’T I BOOK A CLASS?
If you are having trouble booking a class, please make sure you have credits available or contact the front desk for assistance.
2. WAITLIST CANCELLATION
If you are waitlisted for a class, BE PREPARED TO COME TO CLASS. If you can no longer attend, please remove yourself from the waitlist to open that spot up for another client. If a class you would like to take is full, you may put yourself on the Waitlist. If you do not get a spot in the class, the session will be returned to your account (for packages or drop-ins). If a spot opens, you will be automatically added to the class and receive an email or text confirmation depending upon your notification preferences. This means that you could be added to a morning class in the middle of the night. To check your waitlist status, log in to your Account and click My Schedule. All classes have a 8-hour cancellation policy, so if you are added to a class from the Waitlist at the last minute, be aware the 8-hour cancellation still applies. The latest you will be added to a class is 1 hour prior to the class start time. If you no longer want a spot in the class, you need to remove yourself from the Waitlist at least 2 hours in advance of the class. No-show and late cancelation policies still apply if added from the waitlist to the class. We encourage you get on the waitlist as cancelations happen often, but please be courteous of others who are also trying to get into a class.
​4. DO I NEED TO RESERVE CLASS OR CAN I JUST WALK IN?
We recommend booking classes in advance to secure your spot. Walk ins are welcome if space is available
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LATE CANCEL/NO SHOW POLICY
1. LATE ARRIVAL
Please be advised that any arrival later than 5 minutes past the start time will not be permitted to enter the class. We take great care to ensure the best experience for all of our clients, and late arrivals can be disruptive to both the instructor and fellow participants. In the event of a late arrival, the class for the day will unfortunately be forfeited.
2. CANCELLATION POLICY
We have a 8 hour cancellation policy. If you cannot attend a class you reserved in advance, you need to late cancel online. This will result in a $20 late fee. If you do not arrive for the class you reserved, you will be charged a $50 no-show fee and forfeit your session.
PRIVATE LESSONS CANCELLATION:
In the event of cancellation or rescheduling the following fees will apply: if you cancel within 12 hours, a $75 fee will be charged; if you cancel within 2 hours, a flat fee of $150 will be charged. No-shows will be charged the full cost of the appointment and you forfeit your session.
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PRIVATE SESSIONS/EVENTS
1. DO YOU OFFER PRIVATE SESSIONS?
We would be delighted to offer you private sessions tailored to your individual needs. To inquire about availability and rates, please don’t hesitate to reach out to us at hello@spycepilates.com or by text 612-260-4080
2. CAN I BOOK THE STUDIO FOR PRIVATE EVENTS?
Yes! We offer options for private studio bookings, whether for a group class, team-building event, or special occasion. Contact us to discuss availability and custom event packages.
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STUDIO ETIQUETTE &MISC
1. STUDIO ETIQUETTE
We kindly request that cell phones are not brought into the classroom and that no filming takes place during class. Our friendly staff will be more than happy to assist you with photos and videos before or after the class.
2. MERCHANDISE, MEMBERSHIP, AND CLASS REFUND POLICY
All merchandise, classes, and packages are non-refundable.
3. WHAT SHOULD I DO IF I HAVE AN INJURY OR PHYSICAL LIMITATIONS
Please let your instructor know about any injuries or limitations before class so they can provide modifications to ensure a safe workout. We aim to create a supportive environment for all fitness levels and needs.
4. DO YOU OFFER CLASSPASS?
No, we currently do not offer ClassPass. However, we have a variety of membership options and class packages to suit different schedules and budgets. Feel free to reach out for more information on these options!
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